DELIVERY & RETURNS
Delivery costs will be made clear at the checkout stage. We frequently run offers and promotions for free delivery and discounted delivery.
Your order is usually dispatched the next working day, depending on the time of your order. You can expect delivery within 2-3 days of placing your order.
Orders can be collected free of charge from our shop in Cardiff.
Shortly after your order you will be contacted to arrange a day for delivery. It is important that you leave a phone number so we are able to do this. Your order will not be despatched until we have spoken to you to confirm delivery.
Deliveries are generally made between 7am and 6pm. You will be contacted on the day to give you a more accurate delivery time.
You are responsible for making all necessary arrangements to take collection of your order, including having appropriate manpower to take delivery for large/heavy items.
Your order will be delivered to your door by one person – for insurance purposes, delivery staff are not allowed to deliver items to specific rooms.
If you fail to take delivery or fail to give us adequate delivery instructions on the date agreed for delivery, then we reserve the right to charge you the subsequent delivery charges.
We recommend that you do not confirm the start date with your installer until you have received and checked your delivery. We will not accept liability for any additional costs that you incur while any product issues are resolved.
Risk of damage to, or loss of the goods shall pass to you at the time we deliver to your agreed delivery address.
You have 3 days to report any damages or shortages with your order. No returns will be accepted after this period.
All returns must be unused and in a resalable condition, in original retail packaging. They should be packaged appropriately as we will not be responsible for any damages in transit.
Any returns that you have ordered incorrectly are subject to a re-stocking charge of up to 25% of the value of the Goods.